A.K.A. "Peace of Mind"
Volkswagen’s 24-hour Roadside Assistance* comes free of charge with the Certified Pre-Loved VW limited warranty. And did we mention that it’s good for 2 years with unlimited kilometres?
You’ll receive your Roadside Assistance kit within two to four weeks of the delivery of your Certified Pre-Loved VW vehicle. 24/7, you’ll benefit from:
- Tows to the nearest licensed Volkswagen dealer
- Boosts
- Flat tire changes
- Unlocking your door (should you accidentally leave your keys inside—hey, it happens to the best of us)
- Gas delivery
- Emergency repairs
Call 1 800 411-6688
Just one call to this number and Roadside Assistance* is on its way. However, they will ask you for...
- Your vehicle’s identification number
- Your vehicle’s year, model, colour and license plate number
- The area code of where you’re calling from
- The exact location of the vehicle (street address and nearest intersection)
- The type of service required and a brief description of the problem
Our Travel Services let you hit the Road Without a Care
Heading out on the open road? Take us with you. No, really. If you need a hand to prepare for that great road trip, our travel services can help.
- Travel planning: Complete and personalized travel itinerary, road maps, estimated travel time, discount coupons, and relevant travel information about the route you’re taking-all the way from your driveway right to your final destination. We’ll even help you find the shortest or most scenic route, if you like. Please allow at least three weeks to receive your travel kit.
- Travel interruption benefits: In the unlikely event that your VW is immobilized due to mechanical problems more than 160 km from your home, we’ll reimburse your travel interruption expenses if your vehicle cannot be safely repaired on the same day. Maximum coverage for travel interruption is $500 per incident. In this event, you must contact your distribution centre to obtain a pre-authorized number and the procedures to follow for reimbursement. You can find more details in your Owner’s Guide.
- A membership card that recognizes your eligibility to all these benefits. Your membership kit will be mailed directly to you within two to four weeks of the delivery of your Certified Pre-Loved Volkswagen.
*Roadside Assistance in Canada is provided by Professional Dispatch Group.
